Policies

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii will have an additional shipping cost applied. Sorry, we do not ship outside the USA.

Delivery Time: Allow 7-14 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii.

Consolidated Shipments: Entire orders will be shipped together if possible.


Returns and Exchanges Motor Vehicle purchases are non refundable.

Parts and Accessories: You MUST call 770-425-4000 to obtain a return authorization number prior to shipping your order back to Motions. Any shipments arriving at Motions without a return authorization number will be refused and sent back to you. All returns must be postmarked no later than 7 days from the original customer shipment date. No returns or exchanges on helmets, tubes, tires, batteries, or electrical items. No refunds or returns after 20 days of invoice date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Any OEM Yamaha brand accessory that has been opened is not returnable. Customer pays all return shipping charges. Include a copy of your receipt with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us (please call!) and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item that you ordered, please call us at 770-425-4000. We will look up the item for you and reorder the correct one. You will be responsible for any additional shipping charges.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: You must call for a return authorization number prior to shipping your order back to Motions. Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

Send exchanges and returns to:
Motions Honda Kawasaki Suzuki Yamaha
333 Cobb Pkwy NE
Marietta, GA 30062


Sales Tax

Sales tax is charged on instate orders if required by law.


Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.


Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

Please send questions and comments to: info@motionslive.com


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